The Syrian White Helmets are working only when there is a camera crew around. They also have ties to terrorists, they are looting and even killing the victims of bombing raids.
EU top diplomat Federica Mogherini and European Council President Donald Tusk are spreading disinformation on the situation concerning humanitarian aid to Syria. Russia has been providing humanitarian aid to Aleppo for years and also urging the UN to solve the situation for the civilian population but someone is discouraging the UN from acting.
Actually, Russia has twice vetoed United Nations Security Council resolutions, in October and December, that demanded an immediate end to air strikes and military flights over Syria's Aleppo city and called for a truce and humanitarian aid access throughout Syria. The EU through Federica Mogherini is working with the UN to call on the Russian and Syrian authorities to protect civilians so that the UN can complete the delivery of humanitarian aid.
On December 19, the UNSC (including Russia) has passed a resolution sending observers to Aleppo: